Privacy Policy

Last updated: April 29, 2025

This Privacy Policy explains how Kairos Ride (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our website www.kairosride.com and related services.

1. Information We Collect

• Personal Information: Name, email address, phone number, payment method details (e.g., credit/debit card information).
• Trip Details: Pickup and drop-off locations, trip history, fare breakdown.
• Device & Usage Data: IP address, browser type, device identifiers, operating system, app version, usage logs (pages visited, features used).
• Location Data: Real-time GPS location to match you with nearby drivers and monitor trip progress.
• Cookies & Tracking Technologies: Cookies, web beacons, and similar technologies to improve user experience and analyze website traffic.

2. How We Use Your Information

• Service Delivery: To process ride requests, route planning, and payment transactions.
• Communication: To send booking confirmations, trip receipts, promotions, and service updates.
• Safety & Support: To verify user identity, resolve disputes, and investigate safety incidents.
• Analytics & Improvement: To understand usage patterns, diagnose technical issues, and enhance our platform.
• Marketing: With your consent, to send newsletters, special offers, and surveys.

3. Information Sharing & Disclosure

• Service Providers: Third-party vendors (payment processors, map services, SMS/email gateways) under strict confidentiality agreements.
• Business Transfers: Parties involved in mergers, acquisitions, or asset sales—only if the new entity honors this policy.
• Legal Requirements: To comply with subpoenas, court orders, legal processes, or government requests.
• Safety: To protect the rights, property, or safety of Kairos Ride, our users, or the public.

4. Data Security & Retention

We implement industry-standard measures (encryption, access controls, secure servers) to protect your data. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations.

5. Your Rights & Choices

• Access & Correction: You may request access to or correction of your personal data.
• Opt-Out: You can opt out of promotional communications at any time by following the unsubscribe instructions in our emails.
• Cookies: You can disable cookies via your browser settings, though this may affect website functionality.
• Deletion: Subject to legal requirements, you may request deletion of your account and personal data.

6. Third-Party Websites & Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

7. Changes to This Policy

We will notify you of material changes via email or a notice on our website. Continued use after changes indicates your acceptance.

For questions or to exercise your rights, please contact us at privacy@kairosride.com.